Privacy Policy

USA Custom Embroidered Patches ("Company," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

This Privacy Policy applies when you visit or use the USA Custom Embroidered Patches website, request a quote, upload artwork, communicate with our team, place an order, or otherwise use our online services collectively referred to in this policy as the "Service."

By accessing or using the Service, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1.1 Personal Information

We may collect information that identifies you or can reasonably be associated with you when you contact us, request a quote, submit artwork, or place an order.

Depending on how you use the Service, this information may include:

• Contact Information: Your name, email address, telephone number, billing address, shipping address, or other contact details.
• Quote and Order Information: Patch dimensions, product type, backing preference, quantity, budget, order specifications, and project instructions.
• Artwork and Uploaded Files: Logos, illustrations, photographs, sketches, graphics, documents, or other files you submit for design, quotation, or production purposes.
• Communication Information: Messages, inquiries, feedback, revision requests, support communications, and other information you provide when contacting our team.
• Referral Information: Details you voluntarily provide regarding how you heard about USA Custom Embroidered Patches.
• Payment and Transaction Information: Information necessary to complete an order or payment. Depending on the payment method, payment information may be processed by us and/or authorized payment-processing providers.

Please avoid submitting sensitive personal information that is not necessary for your custom patch project.

1.2 Non-Personal and Technical Information

When you use our website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from technical information
• Pages viewed
• Referring website or source
• Date and time of visits
• Time spent on individual pages
• Website interactions and navigation activity

This information helps us understand how visitors use the website and identify areas where the Service can be improved.

We may use information collected through the Service to:

• Provide, operate, maintain, and improve our website and services.
• Prepare custom patch quotations and digital mockups.
• Review and process submitted artwork.
• Communicate regarding designs, revisions, pricing, production, and delivery.
• Process and manage customer orders and transactions.
• Send order confirmations, invoices, shipping information, and service-related notices.
• Provide customer service and respond to questions or requests.
• Personalize and improve the customer experience.
• Analyze website traffic, performance, and user interactions.
• Maintain records relating to orders and customer communications.
• Protect our website, customers, and business against fraud, misuse, or security threats.
• Meet accounting, tax, regulatory, contractual, and other legal obligations.
• Send marketing or promotional communications where permitted by applicable law and your communication preferences.

We may also use information for another purpose disclosed to you when the information is collected.

We may share personal information only when reasonably necessary to operate our business, complete customer orders, comply with legal requirements, or provide the Service.

Information may be shared in the following circumstances:

• With Your Direction or Consent: When you authorize or request us to provide information to another party.
• Service Providers: With companies that assist us with website hosting, communications, payment processing, analytics, design operations, production support, customer service, or other business functions.
• Shipping and Logistics Providers: When information such as your name, delivery address, telephone number, or email is necessary to ship and track an order.
• Professional Advisers: Where necessary, information may be provided to accountants, legal advisers, consultants, insurers, or other professional service providers.
• Business Transactions: Information may be transferred or disclosed during a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
• Legal Requirements: We may disclose information when required by applicable law, court order, subpoena, government request, or another valid legal process.
• Protection of Rights: Information may be disclosed where reasonably necessary to protect our rights, property, customers, employees, business operations, or the safety of others.

Third parties receiving information from us are expected to use it only for the purposes for which it has been provided, subject to applicable contractual and legal requirements.

USA Custom Embroidered Patches uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, electronic transmission, storage system, or security procedure can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security for information transmitted through or stored in connection with the Service.

Customers should also take reasonable precautions when communicating sensitive information online.

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain personal information where applicable.
• Request information regarding how personal information has been used or disclosed.
• Obtain a copy of certain personal information where required by law.
• Withdraw consent where processing depends on your consent.
• Opt out of certain marketing communications.

Some rights may be subject to exceptions or verification requirements under applicable law.

To submit a privacy-related request, contact us using the information provided in Section 9.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on the type of information involved, the nature of your relationship with us, and applicable business or legal requirements.

We may retain certain information when necessary to:

• Complete or document customer orders.
• Maintain business and accounting records.
• Meet tax or regulatory obligations.
• Resolve complaints or disputes.
• Prevent fraud or misuse.
• Enforce agreements and policies.
• Establish, exercise, or defend legal claims.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our normal business practices.

The Service is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child under 13 has submitted personal information to us, please contact us.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

We may revise this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal obligations.

When the policy is updated, the revised version will be posted on this page and the "Last Updated" date may be changed accordingly.

We encourage visitors and customers to review this Privacy Policy periodically to remain informed about how information is handled.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact USA Custom Embroidered Patches using the following details:

• Email: [email protected]
• Phone: +1 (888) 710-7455
• Mail: 315 W 9th St, Los Angeles, CA 90015, United States
• Website: USA Custom Embroidered Patches

When making a privacy request, please provide enough information for us to understand your request and, where necessary, verify your identity.

We may use cookies and similar technologies to operate the website, remember preferences, understand visitor behavior, measure website performance, and improve the Service.

Cookies are small data files that websites may store on your device. Similar technologies may include pixels, tags, scripts, local storage, or other tools that help collect information about website activity.

These technologies may be used for purposes such as:

• Maintaining website functionality.
• Remembering visitor preferences.
• Understanding how visitors navigate the website.
• Measuring traffic and website performance.
• Identifying technical problems.
• Evaluating marketing and referral activity.

You can usually configure your browser to reject, delete, or notify you about cookies.

Disabling certain cookies may affect the availability or functionality of some parts of the website.

We may use third-party companies, platforms, contractors, or service providers to support the operation of USA Custom Embroidered Patches.

These providers may assist with services such as:

• Website hosting and maintenance
• Payment processing
• Analytics
• Email and customer communications
• Shipping and order delivery
• File storage
• Security
• Business administration
• Marketing and advertising services

Third-party providers may receive access to information only to the extent reasonably necessary to perform services for us or on our behalf.

Their handling of information may also be governed by their own privacy policies and legal obligations.

Our website may occasionally contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of websites that we do not operate.

USA Custom Embroidered Patches primarily serves customers in the United States, although visitors or customers may access the Service from other countries.

Information provided through the Service may be stored, processed, or transferred within the United States or in other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from those applicable in your state, province, or country.

When required by applicable law, we take reasonable steps intended to ensure that personal information transferred across jurisdictions receives appropriate protection.

By using the Service and voluntarily providing information through our website, quote forms, communications, or ordering process, you acknowledge the collection and handling practices described in this Privacy Policy.

Where applicable law requires separate consent for a particular use of personal information, we will seek that consent as required.